What we promise. What we ask in return.

These terms apply to your use of zephyeer.com, its pages, tools and content, and to every purchase you make from Zephyeer. “Zephyeer”, “we” and “us” mean the operator of the Zephyeer store. “You” means the person using the website or placing an order.

Our Shipping Policy and Refund Policy form part of these terms. Where one of them covers a topic in more detail, it applies to that topic. Our Privacy Policy explains how we handle your personal information.

By using the website or completing checkout, you accept these terms. If you do not accept them, do not use the website.

Nothing in these terms limits a right you have under the mandatory consumer law of your country. If a term conflicts with such a right, the right prevails.

To place an order, you must be at least the age of majority where you live. If you are younger, a parent or guardian must place the order for you. See Children.

If you create an account, keep your login details confidential. As far as the law allows, you are responsible for all activity under your account. Tell us at once if you think someone has used it without your permission. You may not transfer or sell your account.

The information you give us, including your name, email address, billing and delivery details, must be accurate, current and complete. You must be authorised to use the payment method you provide.

Every Zephyeer piece is a fine art reproduction, made for your order by our print partners as a poster, canvas or framed poster. Nothing is held in stock.

Product images, mockups and room scenes are illustrations. We show colours, paper surfaces and frame finishes as accurately as we can, but every screen displays colour differently. The printed piece may differ slightly from what you see on your device.

Many works we reproduce are historical. Marks, cracks or other signs of age in the original artwork or its source image are part of the reproduction. Sizes may vary by up to 1 cm. These are not defects. See What counts as a defect.

Framed posters and canvases include the hanging fittings described on the product page. We may change specifications, materials or suppliers, as long as the change does not reduce the quality of what you ordered.

Pieces are made for indoor display. Keep them away from direct sunlight, heat, humidity and moisture.

When you place an order, you make an offer to buy. We accept it only when we email your order confirmation. Until then, we may decline it for any reason, such as suspected fraud, an error in price or description, an address we cannot deliver to, or a limit on quantities.

If we decline or cancel an order after payment, we refund the full amount you paid to your original payment method.

Each piece is made for your order, so you can cancel or change an order only before production starts. An order cancelled before production is refunded in full. This does not affect a right of withdrawal, where the law of your country gives you one. See Cancellations and changes.

You may buy pieces for yourself, for your household or as gifts, but not for resale, commercial reproduction or commercial export.

Prices are shown in the currency selected on the website. Shipping is free to every country we serve, with no minimum order. You pay the price shown at checkout when you place your order.

If your card uses another currency, your bank may apply its own conversion rate and fees. These are set by your bank, not by us.

A technical or typing error may show a product at an obviously wrong price. Unless the law of your country requires otherwise, we may then cancel any order for it, even after confirmation, and refund you in full.

Payments are processed by our payment partners. We do not store your full card number. Orders may be screened automatically for fraud, and we may ask for extra verification before we accept or produce an order. A flagged order is reviewed by a person before it is cancelled. See Automated decisions.

Sales tax or VAT is charged where the law requires it and is shown at checkout.

In some destinations, import duties, taxes or brokerage fees may be charged on arrival. They are not set by us, are not included in our prices and are paid by the recipient. Customs and import charges explains where they may apply.

If a parcel is refused or abandoned because these charges were not paid, no refund is due. We can reship it once the reshipping cost has been paid. This does not affect a right of withdrawal, where the law of your country gives you one.

We deliver free to the 37 countries listed in our Shipping Policy, and nowhere else. That policy also governs delivery times, delivery addresses, lost parcels and failed deliveries.

Delivery times are estimates, not guaranteed dates. This does not affect any remedy the law of your country gives you for late delivery.

An order is delivered when the carrier’s tracking shows it delivered to the address you gave, as described in Delivery and risk. Unless the law of your country says otherwise, responsibility for the parcel passes to you on delivery.

Our Refund Policy governs damaged, defective and wrong items, change of mind, the right of withdrawal and how refunds are paid.

If a piece arrives damaged, defective or wrong, report it within 7 days of delivery, with photographs, and keep all packaging. Once we confirm the claim, we replace it free of charge. We refund instead only if a replacement cannot be made, or if the law of your country lets you choose a refund. See Damaged, defective or wrong items.

These time limits and requirements never reduce your legal rights for goods that are faulty or not as described.

We do not accept change-of-mind returns, unless the law of your country gives you a right of withdrawal. Where it does, and you buy as a consumer, these rules apply.

• You can withdraw within 14 days of receiving the piece, or the last parcel if your order arrives in several.
• Tell us through our online withdrawal form, by email to support@zephyeer.com or with the model form.
• Send the piece back within 14 days of telling us. You pay the direct cost of returning it, and unless your country’s law says otherwise, the parcel is your responsibility until it reaches us.
• We refund the price you paid, including any delivery charge, within 14 days of your notice. We may wait until the piece is back, or until you send proof of sending, whichever is earlier.
• We deduct any loss in value caused by handling the piece more than needed to check it.

The full conditions are in Right of withdrawal.

Discount codes and promotions are subject to the conditions shown with them. Unless stated otherwise, you can use only one discount code per order. Codes have no cash value, cannot be applied to past orders and may expire.

We may withdraw or end a promotion at any time. This does not affect orders already placed with a valid code. We may cancel orders that use codes obtained or used in breach of their conditions, for example by creating several accounts.

Gift cards, where offered, can be used only on zephyeer.com. They cannot be exchanged for cash, except where the law requires it. Keep them safe, as you would cash.

The website and its content belong to Zephyeer or our licensors and are protected by intellectual property laws. This includes our brand, logo, design, text, product descriptions, photographs, mockups, image files and our selection and arrangement of works.

Some artworks we reproduce are in the public domain. That does not cover our own photographs, digital files, restorations, descriptions and presentation, which remain protected where the law allows.

When you buy a piece, you own the physical object. You do not gain any right to reproduce or commercially use the image or our files, for example by scanning it, photographing it for sale or selling copies.

You may use the website only for personal, non-commercial purposes. Without our written permission, you may not copy, scrape, download in bulk, reproduce, distribute, modify or create derivative works from any part of it.

You may send us a review, photograph, comment, idea or other content (“feedback”). If you do, you give us a non-exclusive, royalty-free, perpetual licence to use, reproduce, display and adapt it, in any country, on the website and in our marketing. We credit you where practical.

Your feedback must be honest and your own work, and must describe your own experience. It must not infringe anyone’s rights or contain unlawful, offensive or misleading content. We may moderate, decline or remove feedback that breaks these terms.

You may use the website for lawful purposes only. The following are not allowed.

• Using the website for fraud, or placing orders with payment details you are not authorised to use.
• Opening a payment dispute you know is unfounded, such as for an order you received as described or one we have already replaced or refunded.
• Sending false, altered or reused photographs or statements to support a claim.
• Scraping, crawling, copying or harvesting content, images or data from the website.
• Uploading viruses or malicious code, probing or getting around our security, or interfering with how the website works.
• Impersonating anyone, or using the website to harass or harm anyone, including our staff.

If these rules are broken, we may suspend or close accounts, refuse orders and take legal action.

We work with partners to run the store, including our e-commerce platform, payment partners, print partners and carriers. Your contract of sale is with Zephyeer, not with any of these partners. They are not responsible for the sale between you and us.

The website may include links to, or tools from, third parties. We do not control their websites, content or tools and are not responsible for them. Your use of them is subject to their own terms.

We work to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted or free of errors.

Except as these terms and our policies expressly state, and as far as the law allows, the website is provided “as is” and “as available”. This does not affect any right that the law of your country gives you and that cannot be excluded, such as the right to goods that match their description.

Our total liability for any claim about an order is limited to the price you paid for the affected item, plus any shipping charge you paid for it.

We are not liable for indirect or consequential loss, such as loss of profit, loss of use, or installation, framing, travel or event costs.

These limits apply only as far as the law allows. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

If your breach of these terms or the law leads to a third-party claim against us, you agree to compensate us for the resulting losses and reasonable costs. This applies only as far as the law of your country allows.

We are not responsible for delays or failures caused by events outside our reasonable control. Examples are carrier or customs disruption, strikes, natural events, pandemics, war, and power or network failures, including where these affect our partners.

If such an event affects your order, we tell you. If your order cannot be fulfilled, we refund you in full.

If something is wrong with an order, contact us first at support@zephyeer.com. We reply within 2 business days, Monday to Friday. Opening a dispute with your bank or card issuer will not resolve the problem faster.

If a chargeback or payment dispute is opened, we respond with the full record of your order. This may include your acceptance of these terms at checkout, production records, carrier tracking and proof of delivery, photographs and all correspondence with you.

We contest disputes for orders delivered as described, and disputes opened after we have issued a replacement or refund.

If we cannot resolve a complaint with you directly, you may refer it to the consumer authority or courts of the country where you live.

These terms, and any dispute or claim arising from them or from a purchase, are governed by the law of England and Wales. Subject to your rights set out below, the courts of England and Wales have jurisdiction.

If you are a consumer, you keep the protection of the mandatory law of the country where you live. You may bring proceedings in the courts of that country. Where its law requires it, we bring any proceedings against you there too.

If any part of these terms is found invalid or unenforceable, the rest continues in full effect. If we do not enforce a right straight away, we may still enforce it later.

These terms, the policies they refer to and the details of your order, including the product description, are the entire agreement between you and us.

We may transfer our rights and obligations to another organisation, but only if this does not reduce your rights. You may not transfer yours without our written consent.

These terms are written in English. If they are translated, the English version prevails, as far as the law allows. Headings are for convenience only.

These terms are effective from 2 October 2026. We may update them to reflect changes in the law, our services or the way we operate.

The version in force when you place an order applies to that order. If you keep using the website after an update, you accept the updated terms.

Send questions about these terms or an order to support@zephyeer.com. Include your order number if your question is about an order. We reply within 2 business days, Monday to Friday.