Order placed

Your order is confirmed and routed through our network to the production partner closest to your delivery address.

Made for you

Your print is produced on archival paper, professionally framed, and inspected by hand before being prepared for transit.

In transit

Handed to our trusted carriers — DHL, FedEx, Royal Mail, or a regional partner — depending on the safest route to you.

Delivered

Your piece arrives, ready to hang. Tracking confirms delivery; we follow up if anything seems amiss.

Currently served: United States. Orders ship from a local facility within the country.

Currently served: United Kingdom plus 30 EU countries, including Germany, France, Italy, Spain, the Netherlands and more.

Currently served: Australia, New Zealand, Japan, Singapore, United Arab Emirates. Produced by a regional partner and forwarded by international courier.

We ship to 37 countries today across the regions above, and we're actively building out our atelier network. Don't see your country yet? Email support@zephyeer.com and we'll let you know when it launches.

Free shipping. No minimum. No fine print.

Every Zephyeer order ships free of charge, to every one of the 37 countries we currently serve. There are no tiers, no qualifying carts, no surprise surcharges at checkout. The number you see beside your piece is the number you pay.

We're able to offer this because our production network is decentralized — most orders are made close to your address, not flown across the world from a single warehouse. That keeps shipping costs predictable and our carbon footprint smaller.

Always know where your piece is.

The moment your order leaves the studio, you'll receive a confirmation email with a tracking link. From there, you can follow the parcel through every checkpoint — production handover, dispatch, in-transit scans, out for delivery.

Tracking activity typically appears 24–48 hours after dispatch as the carrier registers the shipment in their system. If you don't see movement within that window, it's almost always a delay in scanning rather than the package itself.

Most orders are made in your own country, so most never cross a border.

If your order is produced and delivered within the same country — the case for our Core Atelier destinations (United States, United Kingdom, and the EU) — there are no customs fees. It's a domestic shipment.

For orders routed through our Extended Network (Australia, New Zealand, Japan, Singapore, and the UAE), your country may assess import duties, taxes, or VAT on entry. These charges are set by your local customs authority and are the recipient's responsibility. They are not collected by Zephyeer and are not included in the item price.

Double-check before you confirm.

Because every piece is made to order, production begins within hours of checkout. That means we generally cannot modify or cancel an order once it has entered production — including changes to the shipping address.

If a package is returned to us because the address was incorrect or incomplete, we'll do our best to help, but we can't take responsibility for re-shipping costs or losses caused by inaccurate details at checkout. Please review your address carefully before confirming.

When something goes sideways, we're on it.

Our partners deliver parcels reliably across our current network — but no logistics network is perfect. Weather, customs queues, holiday backlogs, and the occasional misrouted scan all happen.

If your order hasn't arrived within the estimated window, please reach out. We'll investigate with our production partner and the carrier, and find a resolution — whether that's a reprint, a refund, or simply a clear answer about where your piece is.