Zephyeer · Frequently asked questions

How can we help?

Everything about our framed posters, Fine Art, canvas prints and posters: how they are made, delivered and cared for.

  • Free tracked deliveryTo 37 countries, on every order
  • 3–8 business daysTo the US, UK and Europe
  • Ready to hangFramed, Fine Art and canvas
  • Free replacementIf anything arrives damaged
44 answers

The pieces

Formats, materials and what makes each one different

Every artwork in our collection comes in up to four formats: a framed poster, a Fine Art piece, a stretched canvas and an unframed poster. Framed posters, Fine Art and canvas prints arrive ready to hang. Posters arrive unframed, ready for a frame of your choice. Here is how they compare.

FeatureFramed posterFine ArtCanvasPoster
PrintArchival pigment inks on 250 gsm fine art paper12-colour print on 200 gsm smooth matte paperCotton-polyester canvas, 300–350 gsmArchival pigment inks on 250 gsm fine art paper
FrameWood or blackPine wood, dark wood or black4 cm FSC-certified wood barsNone
FrontUV-protective acrylicShatterproof plexiglassOpen canvasNone
Ready to hangYes, hardware includedYes, hanging kit includedYes, hanging kit includedNo, add your own frame
Sizes30 × 40 cm, 40 × 50 cm, 50 × 70 cm, 70 × 100 cm60 × 80 cm, 75 × 100 cm30 × 45 cm, 40 × 60 cm30 × 45 cm, 60 × 90 cm
Delivery*5–8 business days5–8 business days4–7 business days3–6 business days

*To the US, UK and Europe, with free tracked delivery.

Fine Art is our most refined framed format. Each piece is printed with 12-colour fine art technology, which reproduces colour with far more depth and accuracy than standard 4-colour printing, on 200 gsm (80 lb) smooth matte paper that keeps the surface glare-free.

It is framed in durable pine wood, 20 mm (0.79″) thick and 10–14 mm (0.4″–0.6″) wide, in dark wood or black, behind shatterproof plexiglass. It arrives ready to hang, with the hanging kit included, and both the paper and the wood are FSC-certified.

Both arrive framed and ready to hang, and both take the same time to deliver. Framed posters are printed with archival pigment inks on 250 gsm fine art paper, framed in wood or black, in four sizes from 30 × 40 to 70 × 100 cm. Fine Art uses a 12-colour print process on smooth matte paper for richer colour and finer tonal detail, in a pine frame in dark wood or black, in larger sizes: 60 × 80 and 75 × 100 cm.

They are high-quality reproductions of celebrated artworks, printed on demand for you. You get the composition, colour and detail of the original at a size and price made for a home.

Very closely. Every artwork is colour-managed before it goes on sale. Every screen shows colour a little differently, so small shifts in brightness or warmth are normal and are not a defect. Marks of age that are part of the original painting are reproduced too.

Sizes

Find the size that suits your wall

Sizes depend on the format. Posters: 30 × 45 and 60 × 90 cm. Canvas: 30 × 45 and 40 × 60 cm. Framed posters: 30 × 40, 40 × 50, 50 × 70 and 70 × 100 cm. Fine Art: 60 × 80 and 75 × 100 cm. Each artwork is offered in its own orientation, portrait or landscape. Explore every size to scale below.

Measure the furniture or wall space the piece will hang above. A reliable rule is that artwork should be about two-thirds the width of the furniture below it. As a guide, 30 × 40 to 40 × 50 cm suits a desk, shelf or hallway; 50 × 70 to 60 × 80 cm sits well above a bed or a small sofa; 70 × 100 and 75 × 100 cm anchor a living room. Hang it so its centre is about 145 cm (57 in) from the floor.

Frames & finishes

Colours, glazing and hanging

Framed posters come in wood or black. Fine Art comes in dark wood or black. Choose the colour on the product page before adding the piece to your cart.

Neither framed format uses glass. Framed posters have UV-protective acrylic glazing and Fine Art has shatterproof plexiglass. Both are lighter and safer than glass, which matters in homes with children or pets. If the front has a thin protective film when it arrives, peel it off gently.

Framed posters, Fine Art and canvas prints all arrive ready to hang: the print is already mounted in its frame, or stretched on its bars, and hanging hardware is included. Posters arrive unframed and need a frame.

Yes. Choose the poster format: the print is on archival paper and arrives unframed, gently rolled in a sturdy tube, ready for a frame of your choice.

Shipping & delivery

Free and tracked to 37 countries, made close to you

Delivery estimator

When will it be on your wall?

5–8business days

Business days from your order, including production. Weekends are skipped; a public holiday can add a day. Estimates, not guaranteed dates.

Every time we give is the total, in business days, from the day you order to the day your piece arrives, including production. To the US, UK and Europe: posters 3–6 days, canvas 4–7 days, framed posters and Fine Art 5–8 days. To Australia, Japan, New Zealand, Singapore and the United Arab Emirates: 6–10, 8–13 and 10–16 days. Framed pieces take longest because each one is framed and checked before it leaves. Business days exclude weekends and public holidays, and these are estimates, not guaranteed dates.

FormatCore networkUS, UK and EuropeExtended networkAustralia, Japan, New Zealand, Singapore, UAE
Poster3–6 days6–10 days
Canvas4–7 days8–13 days
Framed poster5–8 days10–16 days
Fine Art5–8 days10–16 days

Business days from your order to delivery, including production, with free tracked delivery.

Delivery times by country

We deliver to 37 countries. Our core network covers the United States, the United Kingdom and 30 European countries, where your piece is printed in the same region as your address. Our extended network covers Australia, Japan, New Zealand, Singapore and the United Arab Emirates, where a regional partner prints your piece and an international courier delivers it. We do not deliver anywhere else, and an order cannot be forwarded to another country.

Core network32 countries · printed in your region

  • United States
  • United Kingdom
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

Extended network5 countries · regional partner and courier

  • Australia
  • Japan
  • New Zealand
  • Singapore
  • United Arab Emirates

Yes. Shipping is free to every country we serve, on every order, with no minimum order value. No code is needed. Import charges, where they apply, are separate: see the question on customs below.

No. Every order travels on the same free tracked service, and there is no express option. Because each piece is made for your order, we cannot promise delivery by a specific date. If you are ordering for an occasion, check the estimate for your country above and allow a few extra days.

Each piece is made to order by our print partners, as close to you as possible. In our core network, it is printed in the same region as your delivery address: the United States, the United Kingdom or Europe. In our extended network, a regional partner prints it and an international courier delivers it. Printing close to you means a shorter journey and less transport.

Not for deliveries within the United States or the United Kingdom, or within the EU and Monaco, because your piece is printed in the same customs territory. Deliveries to Norway, Switzerland and our extended network may be charged import duties, taxes or fees on arrival. These are set by your local authorities, are not included in our prices or our free shipping, and are paid by the recipient. We do not refund them unless the law requires it.

Check your address before you pay, including any apartment or unit number. It can be corrected only before production starts, so email us straight away with your order number. We do not deliver to PO boxes, APO, FPO or DPO addresses, or parcel and freight forwarding services.

Each order ships to one address. To send pieces to different places, for example several gifts, place a separate order for each address. Shipping is free on every order.

Tracking & parcels

Following your order, and what to do if it goes quiet

When your order is dispatched, we email you the tracking details so you can follow it all the way to your door. If it travels in more than one parcel, each one has its own tracking number. Tracking information comes from the carrier.

Items in one order can be made at different production sites, and up to 3 frames fit in one box. A larger or mixed order can therefore arrive in separate parcels, sometimes on different days, each with its own tracking number. Your order is complete when every parcel has arrived.

First check the estimate for your piece and country, and the latest tracking update. Carriers, customs, weather and busy seasons can add a few days, so a parcel that is still moving is usually on its way. If your order has not arrived 10 business days after the end of its estimated window, email us with your order number and we open a lost parcel claim with the carrier. If the carrier confirms the parcel is lost, we send a free replacement. Reports made more than 30 days after the end of the window cannot be accepted, unless the law requires it.

  1. Day 0You orderThe estimate for your piece and country is shown above and at checkout.
  2. WindowEstimated deliveryFollow your tracking link while your piece travels.
  3. +10 business daysTell usNothing 10 business days after the window ends? Email us and we open a lost parcel claim.
  4. Confirmed lostFree replacementWe make and send your piece again, at no cost to you.

Check with your neighbours, your building reception, any parcel locker or pickup point, and the carrier. If you still cannot find it, tell us within 7 days of the recorded delivery date. We open an investigation with the carrier, which usually takes 5–10 business days, and we may ask you to sign a declaration that you did not receive it.

If a parcel comes back because the address was wrong or incomplete, delivery was refused, it was not collected in time or import charges were not paid, no refund is due. We can send it again once the reshipping cost has been paid. Email us with your order number to arrange it.

Packaging

How your piece is protected on its way

Each format has its own packaging. Framed posters and Fine Art are packed with corner protectors and wrap, reinforced with cardboard I-beams and sealed in a box with strong edges, up to 3 frames per box. Canvas prints get corner protectors, bubble wrap or kraft paper and a snug box. Posters are gently rolled into a sturdy tube with end caps.

Framed posters & Fine Art: Boxed with corner protectors and I-beams
Framed posters & Fine ArtBoxed with corner protectors and I-beams
Canvas: Corner-protected and boxed
CanvasCorner-protected and boxed
Posters: Rolled in a capped tube
PostersRolled in a capped tube

See every packing step

Yes, until you have checked your piece. If anything is wrong, we need photographs of the box and the shipping label, and the carrier may ask to inspect it, so keep every part of the packaging until any claim is closed. After that, most of it is cardboard and paper that you can recycle.

Returns & refunds

Made for you, and put right if it is not

Something not right?

What happened?

It arrived damaged

Email us within 7 days of delivery with your order number and photographs. Keep the piece and all the packaging. Once we confirm the claim, we send a free replacement.

Read the full answer

Every piece is made for your order alone, so it is not held in stock. If it arrives damaged, defective or wrong, tell us within 7 days of delivery and we replace it free of charge. We do not accept change-of-mind returns, unless the law of your country gives you a right of withdrawal. Nothing in our policy reduces the rights your country’s consumer law gives you.

Read our refund policy

We are sorry if that happens. Email us within 7 days of the delivery date recorded by the carrier, with your order number and photographs, and keep the piece and all the packaging. We reply with our decision within 2 business days, and once we confirm the claim we make and send a free replacement. We refund instead only if a replacement cannot be made, or if the law of your country lets you choose a refund.

  1. KeepKeep everythingThe artwork, frame, glazing, box and all the inner packaging.
  2. PhotographTake photographsThe whole piece from about 1 metre, a close-up, every side of the box and the label.
  3. Within 7 daysEmail usSend them with your order number to our support address.
  4. 2 business daysOur decisionOnce confirmed, your free replacement goes into production.

Read our refund policy

If the artwork, size or format is not what you ordered, report it within 7 days of delivery with photographs and we replace it free of charge. If you received exactly what you ordered, a mistake made at checkout, such as choosing the wrong size or address, is not a defect, and our change-of-mind rules apply instead.

We look at a piece as it would be seen on a wall, from about 1 metre in normal light. A defect is a fault visible at that distance that was not caused after delivery, such as a printing error, torn or creased paper, a cracked frame or broken glazing.

These are not defects: colour differences between the print and your screen; marks or signs of age that are part of the original artwork; natural variation in texture and paper surface; size differences of up to 1 cm and small variations in frame corner joins; and marks visible only on close inspection.

Every piece is made to order, so we do not accept returns, exchanges or refunds for a change of mind, for example a piece that does not suit the room or a gift the recipient does not like. The exception is a right of withdrawal: where the law of your country gives you one, you can withdraw within 14 days of receiving the piece, without giving a reason.

Where the law of your country gives you a right of withdrawal, tell us before the 14 days end, using our online withdrawal form, an email in your own words or the model form in our refund policy. Send the piece back complete, well packed, within 14 days of telling us. You pay the direct cost of returning it, so use a tracked and insured service. We refund the price you paid within 14 days of your notice, and may wait until the piece is back or you send proof of sending. A piece that has been hung, drilled or taken out of its frame loses value, and that loss is deducted. This right is for consumers, not business purchases.

  1. Within 14 days of receiptTell usUse the online form, an email or the model form.
  2. Within 14 days of telling usSend it backComplete and well packed, tracked and insured, at your cost.
  3. Within 14 days of your noticeYour refundTo your original payment method, with no fee.

Withdraw from your purchase

We process an approved refund within 5 business days, to your original payment method, with no fee. Your bank or card issuer may then take 3–10 business days to show it. For a withdrawal, the 14-day time limit applies instead. We do not refund import charges paid to third parties unless the law requires it, and we do not give cash refunds. Store credit is available instead, if you ask for it.

  1. ApprovedRefund approvedAfter a confirmed claim, a cancellation or a withdrawal.
  2. Up to 5 business daysWe send itTo your original payment method, with no fee.
  3. 3–10 business daysYour bank shows itThe time your bank or card issuer takes to post the credit.

Damage that happens after delivery, including while hanging, moving or cleaning; fading, warping or marks caused by direct sunlight, humidity, heat or poor storage; and pieces that have been altered, reframed, cut or repaired.

Orders & payment

Checkout, changes and gifts

All major credit and debit cards, plus the express wallets shown at checkout, such as Apple Pay, Google Pay, PayPal and Shop Pay, where available in your country. Checkout is fully encrypted, so your details stay safe.

Yes, before production starts. Production begins shortly after your payment is confirmed, so email us as soon as possible with your order number. We confirm in writing whether the change or cancellation was still possible, and an order cancelled before production is refunded in full. Once production has started, the order cannot be cancelled, changed or redirected.

Contact us

Yes. Enter the recipient’s address at checkout and we deliver straight to them. Because there is no express option, allow a few extra days before an occasion.

Subscribers to our newsletter receive a welcome offer, and we run seasonal promotions through the year. One code can be used per order; enter it at checkout. If a valid code will not apply, contact us and we will help.

Care & hanging

Keep your piece looking its best

Framed pieces and canvas prints come with hanging hardware. For 70 × 100 cm and larger, use two fixings or a wall anchor rated for the weight. Dust with a dry microfibre cloth and never use glass cleaner on acrylic or plexiglass. Keep pieces out of direct sunlight and away from damp to protect the colours.

  1. 01HangHardware included; two fixings from 70 × 100 cm.
  2. 02CleanDry microfibre cloth only.
  3. 03ProtectKeep out of direct sunlight.
  4. 04FilmPeel any protective film off the front.

With clean, dry hands, unroll the poster on a clean, flat surface and gently roll it the other way for a minute. Then lay it flat, cover it with a sheet of clean paper and rest a few heavy books on the corners for 24 to 48 hours. Never iron or fold a poster.

About Zephyeer

Who we are and how we work

We curate celebrated artworks, from Impressionism to abstraction, and deliver them ready to live with: framed, printed close to you and hung in minutes. Every piece is made to order, so nothing is mass-produced and nothing goes to waste.

  • Curated collectionCelebrated artworks, chosen with care
  • Ready to hangFramed or stretched, hardware included
  • Printed near youShorter journeys, faster delivery
  • Made to orderNothing mass-produced, nothing wasted

Made to order means no overproduction and no unsold stock. Printing close to you shortens every journey. Fine Art uses FSC-certified paper and wood, canvases are stretched on FSC-certified wood bars, and our packaging is mostly cardboard and paper that you can recycle.

Email support@zephyeer.com or use our contact page, with your order number if you have one. We reply within 2 business days, Monday to Friday, whether it is sizing advice, an order question or help choosing a frame.

Contact us

Still have a question?

Our client care team replies within 2 business days, Monday to Friday.

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