Made to order. Delivered free to 37 countries.

We deliver to 37 countries, in 2 networks. Shipping is free to all of them, on every order, with no minimum order value.

Core network

32 countries: the United States, the United Kingdom and 30 European countries. Your piece is printed in the same region as your delivery address.

Extended network

5 countries: Australia, Japan, New Zealand, Singapore and the United Arab Emirates. A regional partner prints your piece and an international courier delivers it.

We do not deliver to any other country, and an order cannot be redirected or forwarded to one. The table lists every country we serve, with its delivery times and import charges.

Each delivery time in the table is the total number of business days from the day you place your order to the day it is delivered, including production. Business days exclude weekends and public holidays in both the country of production and the country of delivery.

Framed posters take the longest, because each one is mounted, framed and checked before dispatch. Our delivery estimator shows the estimate for your piece and country.

Delivery times shown on our website, at checkout or in our emails are estimates, not guaranteed dates. There is no express option, and we cannot promise delivery by a specific date.

Some delays are outside our control, such as those caused by carriers, customs, weather, peak seasons or strikes. Such a delay does not entitle you to cancel an order that has been produced or dispatched, or to a refund while the parcel is in transit. This does not affect any right the law of your country gives you, such as a right of withdrawal or a remedy for late delivery.

If your order has not arrived 10 business days after the end of its estimated delivery window, see Missing or lost parcels.

Every piece is made for your order alone by our print partners, and nothing is held in stock. Production starts shortly after your payment is confirmed.

You can cancel or change an order, for example its size, frame or delivery address, only before production starts. Email support@zephyeer.com as soon as possible with your order number. We will confirm in writing whether the cancellation or change was still possible.

An order cancelled before production is refunded in full, to the original payment method.

Once production has started, the order cannot be cancelled, changed or redirected. This does not affect any right of withdrawal the law of your country gives you. See Right of withdrawal.

You are responsible for giving a complete and accurate delivery address, including any apartment or unit number. Where the carrier needs one, give a working phone number too.

We do not deliver to PO boxes, to APO, FPO or DPO addresses, or to parcel or freight forwarding services.

Check your address before you pay. It can only be corrected before production starts. If a parcel cannot be delivered because the address is wrong or incomplete, see Failed delivery and reshipping.

When your order is dispatched, we email you the tracking details so you can follow it until it is delivered. If it arrives in several parcels, each has its own tracking number. Tracking information comes from the carrier.

If tracking stops moving, or shows a delivery you did not receive, see Missing or lost parcels.

Items in one order may be produced at different facilities. They can arrive in separate parcels on different days, each with its own tracking number.

An order is complete when all of its parcels have been delivered. Where the law of your country gives you a right of withdrawal, the 14-day period runs from the day you receive the last parcel. See Right of withdrawal.

No import charges apply when your order is printed and delivered within the same country or customs territory.

For other destinations, import duties, taxes and brokerage fees may be charged on arrival. They are set by the authorities in your country, are not included in our prices or our free shipping, and are paid by the recipient. The table shows, for each destination, whether they may apply.

We do not refund import charges paid to third parties, unless the law requires it. If a parcel is refused or abandoned because these charges were not paid, no refund is due. See Failed delivery and reshipping.

An order is delivered when the carrier’s tracking records it as delivered to the address you gave. This includes delivery to a neighbour, a building reception, a parcel locker, a pickup point or a safe place, where that is the carrier’s standard practice or your own instruction.

Responsibility for the parcel passes to you on delivery. We are not responsible for a parcel lost or stolen after the carrier has confirmed delivery.

Where the law of your country says responsibility passes only when the parcel is physically received by you or by someone you name, that rule applies instead.

No refund is due if a parcel is returned or lost for one of these reasons.

• The address given was wrong or incomplete.
• Delivery was refused.
• The parcel was not collected within the carrier’s holding period.
• Import charges were not paid.

In these cases, we can reship your order once the reshipping cost has been paid. Email support@zephyeer.com with your order number to arrange it.

If you have told us that you are withdrawing under a right the law of your country gives you, our withdrawal rules apply instead.

Marked as delivered but not received

Check with your neighbours, your building reception and the carrier. If you still cannot find the parcel, tell us within 7 days of the recorded delivery date. We open an investigation with the carrier, which usually takes 5–10 business days, and may ask you to sign a declaration of non-receipt. We decide your claim based on the carrier’s findings and the information you give us.

No tracking movement

If your order has not arrived 10 business days after the end of its estimated delivery window, tell us and we open a lost parcel claim. If the carrier confirms the parcel is lost, we send a free replacement. We refund instead if a replacement cannot be made, or if the law of your country lets you choose a refund. Reports made more than 30 days after the end of the estimated window are not accepted, unless the law requires us to consider them.

If a piece arrives damaged, defective or wrong, email support@zephyeer.com within 7 days of the delivery date recorded by the carrier. Include your order number and photographs. Keep the artwork and every part of the packaging until your claim is closed.

Once we confirm your claim, we replace the item free of charge. We refund instead only if a replacement cannot be made, or if the law of your country lets you choose a refund.

Claims made after 7 days, without photographs or after the packaging has been thrown away may be declined, unless the law requires us to consider them. These requirements never reduce your legal rights for faulty goods.

The full rules, including the photographs we need and what counts as a defect, are in our Refund Policy. If you received exactly what you ordered, a mistake made at checkout is not a defect. Change of mind applies instead.

Every piece is made to order, so we do not accept returns, exchanges or refunds for a change of mind. This includes a piece that matches its listing but differs from what you imagined.

Where the law of your country gives you a right of withdrawal, you can withdraw within 14 days of receiving the piece, without giving a reason. Tell us through our online withdrawal form, by email or with the model form. You pay the direct cost of returning the piece.

This right is for consumers, not for business purchases. The full conditions, including refunds and loss in value, are in Right of withdrawal.

Our total liability for an order is limited to the price you paid for the affected item, together with any shipping charge you paid for it.

We are not liable for indirect or consequential loss, such as installation, framing, travel or event costs, or loss of use.

These limits do not apply to any liability that cannot be limited under the law of your country.

If there is a problem with your order, contact us first at support@zephyeer.com. We reply within 2 business days, Monday to Friday. A dispute with your bank or card issuer does not speed this up.

If a chargeback or payment dispute is opened, we respond with the full record of your order. This may include your acceptance of this policy at checkout, production records, carrier tracking and proof of delivery, photographs, and all correspondence with you.

We contest disputes for orders delivered as described, and disputes opened after a replacement or refund has been issued. We may decline future orders connected to such disputes.

This policy forms part of every order placed at zephyeer.com, together with our Terms of Service and Refund Policy. By completing checkout, you confirm that you have read and accepted them.

Nothing in this policy limits any right you have under the mandatory consumer law of the country where you live.

This policy is effective from 2 October 2026. We may update it. The version in force when you place your order applies to that order.