Only what we need. Never sold for money.

This policy explains how Zephyeer (“we”, “us”) collects, uses, shares and protects personal information when you visit zephyeer.com, contact us or buy from us.

Zephyeer is the controller of your personal information. This means we decide how and why it is used, and we are responsible for it. You can reach us at support@zephyeer.com.

Read this policy together with our Terms of Service. If they conflict on how personal information is handled, this policy applies.

What we collect depends on how you use our website and services. It falls into these categories.

Contact details

Name, email address, phone number, billing address and delivery address.

Order details

Products ordered, prices, discounts, order history, delivery and tracking information, returns and claims.

Payment details

Payment method type, partial card details and transaction confirmations. Full card numbers are handled by our payment partners, and we do not store them.

Account details

Login email, password (stored encrypted), preferences and saved items.

Communications

Messages you send us, photographs sent with a claim, reviews and survey answers.

Device and usage data

IP address, device and browser type, language, approximate location based on your IP address, pages viewed, clicks and the site that referred you. Where your cookie choices allow analytics, this includes session recordings.

Marketing preferences

Whether you subscribed to our emails or messages, and how you interact with them.

To place an order, you need to give your contact, delivery and payment details. Without them, we cannot make or deliver your order.

We do not knowingly collect sensitive categories of data, such as health or biometric information. We do not use or disclose any sensitive personal information, such as your account login, to infer characteristics about you.

• From you, when you browse, create an account, place an order, subscribe, leave a review or contact us.
• Automatically, through cookies, pixels and similar technologies when you use the website. See Cookies and similar technologies.
• From our partners: payment partners (payment confirmation and fraud signals), carriers (delivery status) and advertising partners (campaign results).

To fulfil your order

Process payment, have our print partners make your piece, ship it, send confirmations and tracking, and handle claims and refunds.

To support you

Answer your questions and resolve problems.

To keep the store safe

Detect and prevent fraud, abuse and security incidents. This includes automated fraud screening of orders, explained in Automated decisions.

To improve the website

Measure performance, fix errors and understand how visitors use the website.

To market to you

Send newsletters and offers where you have agreed or the law allows, show relevant ads on other websites, and feature reviews you send us. See Your privacy choices.

To meet legal duties

Keep tax and accounting records, respond to lawful requests, and establish or defend legal claims, including payment disputes.

Where the data protection law of your country requires a legal basis for using personal information, we rely on one of the following.

Contract

To process and deliver your order and manage your account.

Legal obligation

To keep records and comply with tax, consumer and other laws.

Legitimate interests

To prevent fraud, secure and improve the website, defend disputes, and send limited marketing to existing customers where the law allows. We balance these interests against your rights.

Consent

For non-essential cookies, advertising pixels and marketing, where the law requires consent. You can withdraw consent at any time, as explained in Your privacy choices.

We share personal information only as needed, with the recipients below, and we require our partners to protect it.

• Our e-commerce platform partner, which hosts our store and processes data to run it.
• Payment partners, which process payments, screen for fraud and handle payment disputes.
• Print partners, which make your piece, and carriers, which deliver it. They receive the name, address, phone number and order details needed for production and delivery.
• Service providers for email, customer support, analytics, reviews, hosting and security.
• Advertising partners, in line with your cookie choices, to measure and personalise ads.
• Authorities, courts and professional advisers, where the law requires it or to establish or defend legal claims.
• A buyer or successor, if our business is sold or reorganised, under the same protections.

We do not sell your personal information for money. Some laws treat sharing it for targeted advertising as a “sale” or “sharing”. You can opt out of that, as explained in Your privacy choices.

We use cookies, pixels and similar technologies in three groups.

Necessary

For the cart, checkout, security and your preferences. These cannot be switched off.

Analytics

To understand how the website is used and improve it.

Marketing

To measure campaigns and show relevant ads.

Where the law requires it, we use analytics and marketing cookies only with your consent, given through our cookie banner. You can change your choice at any time, as explained in Your privacy choices.

You can also block cookies in your browser. This may affect how the website works.

Our partners may process personal information in countries other than the one where you live.

Where the law of your country restricts these transfers, we rely on the safeguards that law recognises. These include adequacy decisions, standard contractual clauses and approved data transfer agreements.

To ask for details or a copy of these safeguards, email support@zephyeer.com.

We keep personal information for these periods.

Order and payment records

As long as tax and accounting law requires, generally 6–10 years depending on the country.

Claims, disputes and correspondence

Up to 3 years after the matter is closed, or longer if a legal claim requires it.

Account data

Until you delete your account. After that, only as needed for the records above.

Marketing data

Until you unsubscribe or withdraw consent.

Analytics data

In aggregated or limited form, for no longer than 26 months.

We use reasonable technical and organisational measures to protect personal information. These include encrypted connections, access controls and trusted partners with recognised security standards.

No way of sending or storing data is completely secure. Do not send sensitive information, such as a full card number, by email.

Depending on where you live, you may have the right to do the following.

• Access the personal information we hold about you and receive a copy.
• Correct information that is inaccurate or incomplete.
• Delete your information, except records we must keep by law.
• Restrict or object to some uses, and object to direct marketing at any time.
• Receive your information in a portable format.
• Withdraw consent where we rely on it.
• Opt out of targeted advertising and of any “sale” or “sharing” of your information, as some laws define those terms.
• Appeal a decision we make about your request.

To use a right, or to appeal a decision about your request, email support@zephyeer.com from the address you use with us. We may need to verify your identity. We answer in full within the time the law sets, normally 1 month.

You may use an authorised agent, with proof of their authority. We will not treat you differently for using your rights.

Cookies

Change your cookie choices at any time through our cookie banner.

Targeted advertising

Opt out of targeted advertising, and of any “sale” or “sharing” of personal information as some laws define those terms. Turn off marketing cookies through our cookie banner, or email support@zephyeer.com.

Global Privacy Control

Where the law requires it, we treat a Global Privacy Control signal from your browser as a request to opt out of targeted advertising and any “sale” or “sharing”.

Marketing emails

Unsubscribe at any time with the link in each email. You will still receive service messages about your orders.

If you are unhappy with how we handle your personal information, contact us and we will try to put it right.

You can also complain to the data protection authority where you live, or to another authority that enforces data protection law there.

Our website and services are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us at support@zephyeer.com and we will delete it.

Orders may be screened automatically for fraud risk, using order details and fraud signals from our payment partners. An order flagged as high risk is reviewed by a person before it is cancelled. You can ask us to review any such decision by emailing support@zephyeer.com.

Our website may link to other websites and social networks. Their privacy practices are their own, and we encourage you to read their policies.

This policy is effective from 2 October 2026. The version in force when you place your order applies to that order.

We may update this policy to reflect changes in the law or in our practices. We publish each update on this page with a new effective date, and tell you about material changes where the law requires.

For any privacy question or request, email support@zephyeer.com. We reply within 2 business days, Monday to Friday.

We answer requests about your rights in full within the time the law sets, normally 1 month. See Your rights.